Bhonko - Power Your Voice
Consumers play a fundamental role in the development of a nation. According to Mahatma Gandhi, a customer is not dependent on us. In fact, we are dependent on him. He is not an interruption in our work rather he is the purpose of it. We are not giving him a favor by serving him. He is providing a favor by giving us the opportunity to serve him. Modern technological invention places a great impact on the quality, availability and safety of products and services but unfortunately the concern still is, immoral and unfair in trade practices. A consumer needs to be safeguarded from the usage of defective items, forged products, late deliveries, misleading advertisements and many more.
In this scenario, the Consumer Forum India Bhonko acts as a genuine platform where consumers can post complaints online against any kinds of entities be it private sector organization or any public sector enterprise. You can lodge as many complaints online. The best aspect is that the issues will be resolved immediately.
The sovereign Government of India has given different rights to all consumers which are given below
(i) Right to Safety
(ii) Right to Information
(iii) Right to Choose
(iv) Right to Heard
(v) Right to Seek Redressal
Consumer protection means protecting the rights and interests of consumers. It includes all the measures aimed at safeguarding the rights and concerns of consumers. People needs protection due to following reasons
(i) Illiteracy and Ignorance
(ii) Unorganized Customers
(iii) Deceptive advertising
(iv) Freedom of Enterprise
(v) Trusteeship
Online consumer Forum has been made available to provide relevant information with respect to actual consumer complaints. One of the most admired consumer forums in India is Bhonko where people can seek advice for their needs and concerns. A consumer has to fill up a form on the website. The portal teaches people their rights and informs consumers how to take action against such fraud organizations. The main objective is to provide fast online support to the customer’s so that they can get an easy resolution.
While investing in any product, a consumer should remain aware and updated. He needs to follow certain steps
(i) Before buying any product makes sure that the company which you prefer is a registered company.
(ii) Check the expiry date.
(iii) One should check all the terms and conditions.
(iv) Take the help of internet to verify the background of the company i.e. when it was launched, what other products it offer, whether any complaint against it or not.
In order to file fresh complaints, consumers need to visit Bhonko. Afterwards he/she can post complaints against any kind of entity. The Bhonko team will refer the complaint directly to the competent authority of the concerned company. The team will ask for the inconvenience caused to the person. It will keep a follow up with the company and constantly provides you update via SMS and Email. Finally, the Consumer Forum India will assist you in approaching the consumer court.
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