Introduction
In today’s era, what we all Know that the Consumers are the largest economic
group in the country’s economy. Without a consumer, not even the entire economy
but not even a single company can run. We have seen the situation in past and
studied also that the entire economy runs on the concept of demand and supply.
But it have been observed that the consumer complaints go unheard, therefore
there is a strict need of implementing consumer protection rights. If these
rights are not protected then the consumers have liberty to file complaints
against the companies and sellers concerned. For such varied issues, online consumer Forums in India has
been developed.
For the different activities of fraud
and the inappropriate services provided by the sellers and manufacturers,
Online Consumer Complaints forums in India are the platform which enables the different
people to understand the legal formalities required or the legal steps to be
followed by one to get the justice done. Few years ago, when internet was
launched in India nobody thought it will prove itself as a boon in all the
fields.
Situations where you can File a complaint:
- Unfair Trade Practice
- Mismatch quality or product and services after product purchase.
- Deficiency in goods and services
- For example, you have purchased laptop online and after two days your laptop screen get defect then you can file complaints against company.
- Over pricing of product
- For example, someone is selling their products more than MRP price.
- Sale potentially harmful goods
- For example, selling product after their expiry dates.
Where can you file a Complaint?
Consumer complaints can be a file in
two places:-
Consumer can file complaints where
the company have an office or perform their operations otherwise- where a
consumer can file complaint where the cause of action arises. The main problem
comes when you file complaints against the company which is far from your
location. In this situation, you can raise complaints against local dealer of
the company.
Ease in filing the Online Complaints
It is very simple to file complaints
on Indian consumer complaint forum. One need to go to one of the Consumer
Complaints Forum site and fill up a form. This complaint will be taken care of
by the team of experts who will give suggestions on the legal procedures to be
followed. This saves a lot of time and efforts and will save consumers from
facing the haste of filling a complaint. There are six rights which have been
given to the court to all the consumers. Consumer complaints take proper care
for safeguarding consumer protection rights. If the problem is not resolved by
the online consumer forum, then consumers can go with the option for raising
the complaints in Online consumer courts.
‘Bhonko’
is the trustworthy consumer forum developed to help the aggrieved customer in lodging and resolving
their problems at ease without any deformation in any case.
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