How to Start using Consumer Complaints Online?

Introduction

If you feel yourself being cheated by any product and services from the manufacturer or seller, then not to worry about it. As a consumer, it is not unusual to experience (and even expect) an occasional problem with the products we buy or services we receive. A consumer is an integral part of the marketplace in today’s time. In fact, without them, the marketplace is nothing. But, as they are served by a large number of low quality goods and services by suspicious manufacturers or companies for making more and more black money. ‘Bhonko’ is one such platform, which has helped a lot of consumers to pave a path to file the online complaints and get the best possible resolution.

It has also been observed that consumers are being exploited by unreliable manufacturers just because of their illiteracy. A few consumers don't even know about the consumer rights. In order to protect the right of consumer, government enacted a law called Consumer Protection Act, 1986 that consists of 6 basic rights of the consumers. All these rights are created in order to provide worthy products and services to the consumers. ‘Right to redressal’ in the form of Online Grievance redressal right makes you to lodge complaints against any inappropriate service or product.

Why Online Consumer Forum is beneficial?

An Online Consumer Forum is for posting consumer complaints against products and services of various companies and manufacturers. ‘Bhonko’ is an online consumer Forum India, one where a consumer can complain or query regarding the products and services of the different companies and the products can be related to any category, with an additional benefit. In this process the customer has to fill up an online complaints form mentioning a brief detail regarding the query or complaint to be made and for or against which company. Then the team of experts will look into the complaint and advises the legal action or step to be taken. This process not only saves time, but also makes people aware of many legal things and consumer rights which people are not aware of.

How Consumer Forums and Consumer Complaints filing had been helpful?

Consumer courts as well as consumer forum, India have paved the way for an easier management of customer complaints. Through these outlets, consumers can express their complaints with regard to any purchase and gain the defense of their rights. People have the option to defend themselves without paying anything.

Process of filing complaints in Consumer Forum
The consumers must have a proof of having purchased the goods or availing of the services.

• The consumer must ensure that all the relevant facts in support of his case are clearly and specifically stated in the complaint.
• The complaint is instituted in the proper forum within the period of two years from the date of cause of action.
• Complaint should state in the Proper Clause, the relief, compensation etc. sought from the Forum.

‘Bhonko’, an emerging Consumer forum of India, a trustworthy platform to lodge the online complaints has been helping the consumers to get the platform, so that they can raise their complaints at ease accordingly in the certain category.