What is a Consumer Grievance Redressal Forum and What are They Used for

Despite focused efforts and complete devotion towards complete consumer satisfaction, there may be occasions when a company or an organization has to face the rage of the consumers. Dealing with an upset customer needs a lot of patience and an expertise in handling the fast deteriorating circumstances. The customers need to be handled in such a professional manner that the customer is forced to think about the company in a positive manner. A fast and proper handling of the issue can even help the company to act as a passionate advocate of the company and its brands.

Online Consumer Forum

When the customers are immediately contacted after an online complaint and issues are sorted out the chances is that the matter will be controlled immediately without being escalated further. Consumers today play a great role in the Indian economic system. They are the backbone of every economy. Consumer rights need to be protected from cheating, overcharging, black marketing, misleading advertisements, etc and in this context; it has become the duty of the government of India to safeguard the interests of consumers.    

The Consumer Grievance Redressal Forum Bhonko provides resolution to every possible online complaint.

Consumer Rights

(i)                  Right to safety- The right to get protected against products which are harmful to life and property.

(ii)                Right to Information- The right to get information regarding the quality, quantity, purity, price and standards of the products.   

(iii)               Right to Choose- The right to get access to a wide variety of products at competitive costs.

(iv)              Right to be Heard- The right to be heard and assured that customer interests will receive due consideration at suitable forums.

(v)                Right to Education- The right to get education regarding the rights of a consumer.

Protection of Consumer Rights- A consumer needs protection due to following reasons-

(i)                  Illiteracy and Ignorance- Consumers in India are mostly illiterate and ignorant. They do not understand their rights. A proper system is required to protect them from unscrupulous businessman.

(ii)                Unorganized consumers- In India, consumers are widely dispersed and are not united. They are at the mercy of businessperson.

(iii)               Spurious Goods- There is increasing supply of false products. It has become very difficult for an ordinary customer to distinguish between a genuine product and its imitation.

The registration process of the Consumer Grievance Redressal Forum Bhonko is simple and hassle free. It does not involve any kinds of hidden charges.