Introduction
As Consumers countenance many problems in their lives. Their
issues can be safeguarded if they are well aware of consumer rights. There is
not much to worry about. Indian customers are provided with number of rights
under the Consumer protection act, 1986. They have right to safety against the
marketing of goods and services which are hazardous to life and property, right
to be informed about the quality , potency purity standard and price of
product, right to be heard in one of the best consumer forums and right
to seek redressal against unfair trade practices or exploitation, to name a
few.
If one feels cheated after purchasing a defective product or
deficient service and are planning to go to the Consumer Court, know that
instead of approaching the consumer courts directly, it is more effective to
file a complaint with an Online Consumer Forum. Now, what basically
Consumer Forum is? An Online Consumer Forum is for posting online consumer
complaints against products and services of various companies.
Possible Resolution by ‘Bhonko’
In my opinion, ‘Bhonko’, is one of effective consumer forum in
India, particularly an online consumer complaint website where a consumer
can complain or query regarding the products and services of the different
companies and the products can be related to any category.
Under Consumer Protection Act 1986, the consumers are provided
with the right to file complaint in consumer forums at district, state
and national level regarding any product or service. They can also seek relief
by demanding compensation and other forms of reliefs.
Apart from Consumer Forum, customer should also remain aware and
self updated when investing in any product. For this he needs to follow some
steps:
- First of all whenever you are buying any product, be sure that the company which you prefer should be a registered company.
- Check the expiry date of the perishable product
- Check all the terms and conditions before investing.
- Take the help of the internet to check the background of the company i.e. When it was launched, what other products it offer, whether any complaints against it or not.
How
one can file a complaint in Bhonko?
- First of all the candidates should visit the Official Website-Bhonko.in
- Now go to ‘file a complaint’ section.
- Select the ‘complaint category’; if you want to file a complaint regarding Products/ Service Provider / Others then select the option
- This will open up in a new page containing registration form, along this, fill required details and press the submit button
‘Bhonko’, an online complaints filing portal empowering and
providing knowledge to customers and resolve their issues with “online consumer
forum, best of forum in India”
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