The blog is written to help the people and the youth endure about
the online consumer complaints, India
to record or file the complaints against the fraud done by him by the other
person in terms of unfair means. To get the problem resolved with the help of
the Online Consumer Forum-“Bhonko- is a consumer forum website developed for
posting online consumer complaints against product and services of various
companies and different businesses”. It is a platform where a consumer can
complain or query regarding the products and services of the different
companies and the product can be related to any category.
Bhonko team of experts will look into the complaint and advises
the legal action or steps to be taken. This system not only serves enough time
but also make some aware of many legal actions as relating to the consumer
protection act or right.
Online Consumer Forum provides the legal options to the customers if the customers go
for the legal advice than the person or the organization against which the
complaint has been made are punishable under law. This illegal or forged action
done by them is considered as a criminal offence by the Forum as well as by the
Consumer Court.
Apart from Consumer Forum, customer should also remain aware and
self update when investing in any product. For this he needs to follow some
steps:
·
First of all whenever you are buying any
product, be sure that the company which you prefer should be a registered
company.
·
Check the expiry date of the product (if
applicable).
·
Check all the terms and conditions before
investing in any financial firm.
·
Take the help of the internet to check the
background of the company i.e. When it was launched, what other products it
offer, whether any complaints against it or not.
As in the country like India, consumer courts are part of India,
consumer courts are part of Indian
judiciary system which cater to various online
consumer grievance redressal. These courts protect the right of consumer
and regulate the system, so that there are fair prices and treatment of
manufacturers to the consumers. This also ensures that the quality of products
and services consumers will receive from retailers and small businesses.
Though, companies may consider it as counter-intuitive, the
ability to deal with the complaints made by the customers can help a business
enjoy a great opportunity to transform dissatisfied customers into satisfied
and brand loyal customers. As soon as consumer complaints online are received,
the company must begin its Redressal activities in the earnest. The task must
begin with listening to the complaints patiently and instead of becoming
defensive, try to grasp the underlying problem and address the same. Understand
that the customer has no personal issues with you, but he is facing some
problem with your product or service and needs its proper solution. The
questions, if any, must be asked in a concerned and caring manner. Get as much
information about the issue as possible from the customer so that suitable
solution can be worked out. Patience is a virtue that comes quite handy at this
stage and helps in evaporating the problem as it never happened!
So, get you problem resolved by the team on which you can trust
and get your problem resolved and that’s Bhonko.
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