The blog is written to
help the Indian customers and people know about the online consumer forum,
where posting online
consumer complaints against
products and services of various companies can be recorded and a strict action
can be taken by safeguarding the consumer rights. If you feel cheated after purchasing a
defective product or deficient service and are planning to go to the Consumer
Court, know that instead of approaching the consumer courts directly, it is
more effective to file a complaint with an Online Consumer Forum.
As modern life
becomes increasingly complicated and consumers are faced with understanding
more and more technologies and environments, it can be difficult to know if the
user has just misunderstood how a product or service works, or if there is a genuine
problem with it.
In the recent years it
has been observed in India- Consumer
rights are a matter of great concern these days. Under the sovereign government
of India the consumers have been given much attention and there are many laws
protecting consumers from the misconducts of the service providers.
Safeguarding
consumers' interests is one of the primary agenda of the government and they
need to focus on guarding the interest of the consumers so that the consumer
enjoys a right to get proper products and services at his disposal.
Talking about the
wonder podium that is build to record and resolve customer complaints. It’s “Bhonko”-It
is an open source consumer complaint platform in India, which enables the
consumers to easily report a complaints against manufactures, companies,
brands, suppliers, defective products, bad services, government and public
issues, domestic’s issues, and others.
With this Bhonko provides a wonderful stage where
an aggrieved customer expresses their anger and pain by raising their voice
against the relevant entities.
In the coming years in
India and at present trends related to the consumer right it has been observed
that -Online complaints also help in another ways by safekeeping the identity
of the persons who tries to sort out the issues in disguise. Also it allows a
scope for the consumer to complain about any suspected misconduct without
revealing his own identity as well. Through the online e-consumer complains one
can safely wish for the resolution of his complains without revealing his
personal entity also it helps profusely to identify the core issues for rising
of such complains. A collective discussion will allow the consumers to
understand the situations and it also helps profoundly in spreading awareness
as well.
Indian online consumer
forums have been made available to give pertinent information with regard to
actual consumer complaints given particular products, services, and companies. “Bhonko”
is working on the similar concept mentioned above to help the consumer file
their complaints and get the desired solution to their complaints.
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